Qualifications
Must be a 4-year College graduate or a 2 year Diploma graduate in an IT related course.
Must have at least 2 years working experience in doing IT related work.
Must be willing to work in Makati or McKinley, Taguig.
Ability to verbalize or express complex technical concepts effectively in writing and overall excellent English communication and customer interface skills.
Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices.
Ability to provide appropriate level of support and guidance with applications and procedures.
Effective use of listening skills to develop an understanding of client inquiries and problems.
Stays up-to-date with latest technology.
Problem Solving and critical thinking skills.
Job Responsibilities
Provides desk-side assistance in resolving technology support issues.
Performs installations, repairs, upgrades, backups and other maintenance tasks.
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
Asks probing questions to gather relevant information on routine and complex calls.
Uses effective listening skills to develop understanding of client questions or issues.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
Maintains passwords, data integrity and file system security for the desktop environment.
May participate in development of information technology and infrastructure projects.
May handle phone and email assistance as well.
More Information
18,000 - 30,000
Full Time
Voice - Non-voice - Chat - Email
WFH - Hybrid - Onsite
Alabang, Antipolo, Bacolod, Bacoor, Baguio, Batangas City, Bucalan, Cagayan De Oro, Cebu City, Clark Pampanga, Davao City, Iloilo, Imus Cavite, Makati, Mandaluyong, Pasay, Pasig, Quezon City, Sucat, Taguig