Must be at least a High School Graduate.
Must have at least 1 year experience as a Team Leader in any BPO set up.
Excellent communication skills.
Strong coaching skills & people management skills.
Must be willing to work onsite around NCR.
Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers.
Responsible for delivery of customer satisfaction, business results and employee satisfaction in order to ensure achievement of scorecard and client goals.
Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards.
Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
Ability to multi-task and meet critical deadlines.
Ability to maintain the highest level of confidentiality.
30,000 - 45,000
Alabang, Antipolo, Bacolod, Bacoor, Baguio, Batangas City, Bucalan, Cagayan De Oro, Cebu City, Clark Pampanga, Davao City, Iloilo, Imus Cavite, Makati, Mandaluyong, Pasay, Pasig, Quezon City, Sucat, Taguig