Team Leader BPO

Qualifications

  • Must be at least a High School Graduate.

  • Must have at least 1 year experience as a Team Leader in any BPO set up.

  • Excellent communication skills.

  • Strong coaching skills & people management skills.

  • Must be willing to work onsite around NCR.

Job Responsibilities

  • Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers.

  • Responsible for delivery of customer satisfaction, business results and employee satisfaction in order to ensure achievement of scorecard and client goals.

  • Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards.

  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

  • Ability to multi-task and meet critical deadlines.

  • Ability to maintain the highest level of confidentiality.

More Information

30,000 - 45,000

Full Time

N/A

Onsite

Alabang, Antipolo, Bacolod, Bacoor, Baguio, Batangas City, Bucalan, Cagayan De Oro, Cebu City, Clark Pampanga, Davao City, Iloilo, Imus Cavite, Makati, Mandaluyong, Pasay, Pasig, Quezon City, Sucat, Taguig