Service Delivery Analyst – IBS SD

Qualifications

  • Experience in COBOL, JCL, IMS

  • Production Support experience

  • Experience in Triaging/investigating ticket

  • Experience in MVS, 3270 mainframes Technologies

  • Experience on the Tools is INSYNC, XPEDITER, and CONTROL-M.

  • Experience in Job Abend, Change Records implementation, and enhancement of application is required.

  • Must be good to work permanently during USA Busines hours, 8 am-5 pm CST (Night shift from 9pm - 6am Manila).

Job Responsibilities

Service Delivery Analyst will be responsible for performing the duties of Triage, Nightcall , Daycall, Job Abend, Weekend Change, Daily health check etc. This position is required work with US onshore counterpart on daily basis and deliver within SLA.


  • Must be working independently with onshore counterparts and deliver the task assignment on time.

  • Analysis and research of customer-reported issues for the Service Delivery application within SLA.

  • Provide support and dedication to production issues. This will require the candidate to demonstrate the appropriate urgency and reprioritization of another workload.

  • Provide technical support and resolution to triage tickets.

  • Implement permanent fixes for defects or changes for some components due to production-related issues.

  • Provide weekend validation due to system updates.

  • Participate in Disaster Recovery exercises.

  • Participate in and support infrastructure changes that impact the application.

  • Provides customer support such as assisting in the definition of external and internal client problems and needs.

More Information

85,000 - 120,000

Full Time

N/A

Onsite

Makati, Mandaluyong, Pasay, Quezon City, Taguig