Experience in COBOL, JCL, IMS
Production Support experience
Experience in Triaging/investigating ticket
Experience in MVS, 3270 mainframes Technologies
Experience on the Tools is INSYNC, XPEDITER, and CONTROL-M.
Experience in Job Abend, Change Records implementation, and enhancement of application is required.
Must be good to work permanently during USA Busines hours, 8 am-5 pm CST (Night shift from 9pm - 6am Manila).
Service Delivery Analyst will be responsible for performing the duties of Triage, Nightcall , Daycall, Job Abend, Weekend Change, Daily health check etc. This position is required work with US onshore counterpart on daily basis and deliver within SLA.
Must be working independently with onshore counterparts and deliver the task assignment on time.
Analysis and research of customer-reported issues for the Service Delivery application within SLA.
Provide support and dedication to production issues. This will require the candidate to demonstrate the appropriate urgency and reprioritization of another workload.
Provide technical support and resolution to triage tickets.
Implement permanent fixes for defects or changes for some components due to production-related issues.
Provide weekend validation due to system updates.
Participate in Disaster Recovery exercises.
Participate in and support infrastructure changes that impact the application.
Provides customer support such as assisting in the definition of external and internal client problems and needs.
85,000 - 120,000
Makati, Mandaluyong, Pasay, Quezon City, Taguig