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Qualifications
Graduate or equivalent.
7-8 years experience in shared service/processing experience or workforce management or call center experience from voice and non-voice, preferably Technical Support
2 to 3 years of managerial experience in a call center or 5-7 years of supervisory experience
People Management and Stakeholder management
Job Responsibilities
Organize, lead, and control processes, people, and tools to deliver good customer experience within agreed speed, quality, and cost. Supervise Representatives including the assignment of work, on-the-job training, communication of expectations, Oversee the delivery of quality, and productivity
More Information
73,300 - 153,200
Full Time
N/A
Onsite
Mandaluyong
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