Qualifications
Bachelor’s Degree
Minimum 10 years’ experience and increasing responsibility in a leadership role focused in the area of business process outsourcing
Must have RTR and/or OTC experience
5+ years of quantitative and conceptual problem-solving experience (equivalent to service delivery operations)
Strong oral and written communication skills supporting a required ability to articulate clear ideas and strategies
Job Responsibilities
Oversee ~270 FTEs o With RTR or OTC domain expertise.
Global scale Ops Management experience
Strong communication, project management, stakeholder management skills.
Manages whole Global Intercompany process
Supports high quality work through a positive environment
Monitors efficiency of Intercompany team with a focus on improvement
Ensures site meets performance objectives
Responsible for Intercompany financials including expenses, labor and facility costs
Maintains agreed service levels for Intercompany process
Produces site scorecard metrics as needed by Client and Accenture leadership
Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process
Identifies additional non-client specific training for staff to enhance skill sets among all levels
Remains current on risk management/insurance trends, client initiatives and other necessary topics
Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets
Creates incentive programs and performance awards
Proactively identifies and initiates processes that will improve client perception.
Serves as a mentor and role model for all unit employees
Coaches Intercompany team acclimate to Accenture culture and methodologies
Shares ideas freely and openly to build a collaborative unit
Creates a Great Place to Work environment
Performs and/or manages special projects as approved for the client, under the direction of the Unit Lead
More Information
92,000 - 150,000
Full Time
N/A
Onsite
Mandaluyong